JANNATUL FERDOUS. Citizen’s charter for citizen-friendly service delivery :: a case of two selected upazilas of Bangladesh. Bangladesh Journal of Public Administration, [S. l.], v. 29, n. 2, p. 190–206, 2021. DOI: 10.36609/bjpa.v29i2.219. Disponível em: http://dspace.bpatc.org.bd/index.php/bjpa/article/view/219. Acesso em: 23 nov. 2024.