PH.D, M. M.; BANIAMIN, H. M. Improving Public Service Delivery through Citizen’s Charter in Bangladesh: Rhetoric or Reality. লোক প্রশাসন সাময়িকী, [S. l.], v. 46, 2024. Disponível em: http://dspace.bpatc.org.bd/index.php/lps/article/view/937. Acesso em: 22 dec. 2024.